You've got questions. We've got answers!
Find answers to some of our most frequently asked questions, and get to learn a little bit more about how we deliver the freshest seafood of Iceland.
Still want to know more? Scroll to the bottom and submit your question!
We work directly with sustainable fisheries in Iceland that catch and process fish to our order. There are no middlemen between us and the fish. This allows us to get the freshest fish available in the fastest time possible! Even the "big guys" call us to source Icelandic fish for their menus! When you buy from us, you are buying from the source!
Check out the date printed on the back of each package! This is our recommended "Enjoy or freeze by" date. This date will vary based on type of fish and when it was packed in Iceland.
Yes! Our airtight seal will actually help to protect the fish in the freezer for up to 6 months! If you know that you will not get to enjoy our products before the date printed on the back, then the sooner you freeze it, the better! Keep in mind, the best way to defrost fish is SLOWLY (like overnight in the refrigerator!)
We want to be sure that we can supply you with a consistent supply of fresh fish every week. So we carefully select the types of fish that are readily available to us all year-round. We are always looking to expand our line of products! Be sure to sign up to our weekly newsletter to be first to know about new products and exclusive discounts!
These types of species are uncommon in Iceland and are usually only commercially-available frozen! We work with distribution partners in Iceland who do offer frozen products, but we do not intend on making these products available for sale under the Nordic Catch brand.
Yes we do! We sell bulk cases to various distributors, markets, and restaurants all around Los Angeles! You never know, you may be at a restaurant enjoying our own fish, without ever knowing it! For more information, or to source our products wholesale, reach out to us at firstname.lastname@example.org!
We want to be sure our fish is packaged tightly to really lock in that freshness! After slicing off the black ribbon with a knife or scissors, check out the bottom-left corner of the pack! This part is intentionally unsealed, leaving a flap to pull for easy opening!
Rewards / Loyalty
That's easy! Look for the gift box in a red button that is floating at the bottom-left of the page! This is where you can join, or sign in if you already have an account! It looks something like this (it's just the gift box on a mobile device):
There are so many ways to earn Nordic Points! Send your friends a $10 coupon to use on their first purchase, and earn a $10 coupon for yourself! Please check out our Rewards page to learn all about earning & redeeming points! Plus, check out this 1-minute video to see a step-by-step tutorial on navigating our rewards program:
Never! Feel free to use your points now, tomorrow, or a year from now! They won't expire anytime soon!
You sure can! But keep in mind, when shopping in-person, points are redeemed at set amounts ($5, $10, $16) giving you the option to redeem enough points for 1 free item! When shopping online, you can choose exactly how many points you want to redeem, giving you flexibility to spend your points how you want to!
When you are logged in to your account, open the Rewards widget (red gift box floating at the bottom-left of the page). Then click on the HISTORY icon. It looks like a clock with an arrow going around it. Don't see your order history? Send us an email to email@example.com!
As of March 2021, we offer 2 options for local delivery! A standard rate for delivery by 3pm that requires someone to accept delivery. And a premium rate, offering "worry-free" delivery in one of our insulated boxes, using sustainable, biodegradable cotton insulation, and reusable gel packs! Guaranteed to keep your fish fresh for up to 24 hours!
We are! We handle all Local Delivery orders ourselves! This ensures that your order is being transported safely, at the right temperature, and by someone who really cares!
Definitely! We use advanced delivery software that will send you automatic text-messages keeping you updated on your delivery, as well as a link to track your delivery driver in real-time. You can even call and text your driver directly through the tracking page!
You sure can! You can tip the entire team at the checkout page just before placing your order! You can also send a tip through Venmo @NordicCatch! You will receive a text-message with a link directly to our Venmo page after your order is delivered!
Simply reply to your order confirmation email and let us know when you'd like your order delivered. We'll take care of the rest!
Of course! Feel free to leave these items outside your door and we'll pick them up the next time we deliver! Don't feel bad about throwing away the insulation, it's biodegradable! Natural cotton fibers will break down in about a year, going back into nature just like where it started!
We didn't answer your question?
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