Cancellation policy
Subscription Cancellation Policy
Nordic Catch subscriptions provide recurring deliveries based on the products, frequency, and delivery schedule selected at checkout.
Repeat Deliveries
Orders repeat according to your selected delivery frequency.
Automatic Billing
Your saved payment method is charged when each recurring order processes.
Cancel Anytime
Cancel before your next order processes to stop future deliveries.
How Subscriptions Work
When you purchase a subscription, you authorize Nordic Catch to create repeat orders based on the products and delivery frequency you select.
Your payment details are saved securely for recurring billing. Unless your subscription was paid in advance, your saved payment method will be charged each time a new subscription order is processed.
Subscriptions continue according to the selected schedule until they are canceled. If a fixed-duration subscription is eligible for automatic renewal, that information will be disclosed when the subscription is purchased.
Managing Your Subscription
You can manage your subscription through the Nordic Catch subscription portal. Available options may include changing your delivery schedule, skipping an upcoming order, updating payment information, or canceling future deliveries.
You can also access your subscription through the links provided in your order and subscription confirmation emails.
Cancellation Timing
Canceling a subscription stops future recurring orders. It does not automatically cancel an order that has already been processed, packed, or shipped.
Once a perishable subscription order has been processed or shipped, it cannot be canceled through the subscription portal. Any issue involving an already-processed order will be reviewed under the Nordic Catch Refund and Resolution Policy.
Canceling your subscription does not provide a refund for deliveries that were previously completed or for orders that have already been processed.
Prepaid Subscriptions
Canceling a prepaid subscription stops any eligible future renewal. It does not automatically refund the unused portion of the current prepaid subscription term. Any request involving a prepaid subscription will be reviewed based on the subscription terms presented at purchase and the status of its scheduled deliveries.
Returns, Credits and Refunds
Subscription orders are subject to the same return, store-credit, replacement, and refund rules as other Nordic Catch orders. Perishable products are final sale once shipped, and delivery delays do not automatically qualify an order for a refund.
Please review our Refund and Resolution Policy for complete details.
Need Help With Your Subscription?
If you’re unable to access your subscription or need help making a change, email support@nordiccatch.com. Our team will be happy to help during normal business hours.