Nordic Catch Order Protection Policy

Nordic Catch Order Protection Terms of Service

Nordic Catch Order Protection is added to all shipped orders. Order Protection is complementary on all subscription orders. This document outlines the terms and conditions of our shipment protection policy.

To file a claim, please follow the link here.

Protection

The following perils are eligible for reimbursement if they occur during or shortly after transit:

  • Delays resulting in spoilage
  • Damage
  • Theft
  • Lost in Transit Packages

Claim Limits, Eligibility, and Reimbursement Method

All claims are subject to review by our agents or automated systems before approval.

  • The maximum coverage per claim is $1,000.
  • Claims with a value below $100 will only be eligible for refunds to the original payment method.
  • Claims with a value above $100 will only be eligible for reshipment.
  • Once a customer has filed a chargeback against an order, it is no longer eligible for a claim.

Claim Approval Policies

Delays

  • Orders are considered delayed if they arrive 1 day beyond the expected delivery date. This is the date shown on the courier tracking page after the first tracking scan.
  • Proof of spoilage or loss of the product is required.
  • Claims must be filed within 3 days of the delivery date.

Damage

  • Orders that arrive damaged require photo documentation.
  • Proof of spoilage or loss of the product is required.
  • Claims must be filed within 3 days of the delivery date.

Theft

  • Customers may be required to fill out an affidavit or police report to be eligible for theft claims.
  • Customers must have courier tracking provided by Nordic Catch proving the package was delivered successfully.
  • Claims must be filed within 3 days of the order delivery date.

Lost Packages

  • Orders are deemed lost if there is no movement on the last checkpoint from courier tracking provided by Nordic Catch after 3 days.
  • Claims for lost shipments must be filed within 7 days of the order date.

Limitations of Liability

Damages Cap

TO THE FULLEST EXTENT PERMISSIBLE BY LAW, NORDIC CATCH'S TOTAL LIABILITY FOR ALL DAMAGES ARISING OUT OF OR RELATED TO THE SERVICE OR THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY CUSTOMER UNDER THIS AGREEMENT.

Disclaimer of Indirect Damages

EXCEPT FOR (A) NORDIC CATCH'S OBLIGATION TO PAY ALL AMOUNTS DUE HEREUNDER; (B) ITS INDEMNIFICATION OBLIGATIONS; AND (C) ITS BREACH OF ANY INTELLECTUAL PROPERTY OR CONFIDENTIALITY OBLIGATIONS OR RESTRICTIONS HEREIN (INCLUDING ANY LIMITATIONS OR RESTRICTIONS ON USE OF THE SERVICE), IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGE ARISING OUT OF OR RELATED TO THE SERVICE OR THIS AGREEMENT, WHETHER SUCH DAMAGES ARISE IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE.

Modifications to Terms

Nordic Catch reserves the right to modify these Terms of Service at any time. We will notify customers of any significant changes by posting a notice on our website or by sending an email to the address associated with your account.

Contact Information

If you have any questions about these Terms of Service, please contact us at support@nordiccatch.com.


By using Nordic Catch's Order Protection, you agree to abide by these Terms of Service.

Reach out with any questions!